PARENT'S ROLE As a Parenting and Sleep Expert, I am dedicated to helping parents and children develop healthy sleep habits. As set forth in this agreement below, in consideration of the mutual promises and conditions made here and for other good and valuable consideration, we agree to the following: Your participation is important for the sleep program to be effective. You agree to: o Complete and submit Client History Form at least (1) day prior to your first phone call. o Keep a sleep/wake/eating log during the time we are working together. o Carry out the steps in the sleep plan we develop. o Communicate openly with me about any questions and concerns you have about your child’s sleep, including any special needs, health issues, medical conditions, and emotional situations. o Discuss your experiences so we may make any adjustments needed to the initial plan. Support weeks on Full Consultations must be used within ONE month of your consultation should you choose to postpone them. If support is not used within the month, the service will be considered done/delivered and no refund will be available thereafter for unused time. You are acknowledging that the effectiveness of our sleep plan depends upon consistent follow through on all elements of the plan both during and after our work together. Good sleep habits are a way of life, not just a quick fix. Sign here that you have read & understand your role in the sleep process. PAYMENT METHODS & TERMS Payment is due at time of booking. All consultations take place via phone, or within the Portland area (unless prior arrangements have been made otherwise or out-of-state.) OFFICE HOURS & CONTACTING SLEEP AND THE CITY o Our regular business hours are Tuesday through Friday, 9:00 am – 4:00 pm Pacific Time. If unavailable, we are outside of our business hours or with another client, so please email us with a detailed message. o Full Consultation Clients: Daily support will be in text or email format (discuss preference in your consultation). Emergency text options are available from 8:00am-8:00pm Pacific Time during your support week(s) only. Unlimited emails are available during your week(s) of support. Please allow up to 2 hours for text replies, and 4-8 hours for email replies. REFUNDS, CANCELLATIONS, & TERMINATION o If you have to cancel or reschedule your consultation, we ask that you notify us at least 24 hours in advance of our appointment. o This agree shall terminate upon completion of the services specified in this agreement. o You may choose to terminate this agreement at any time upon written notice. Fees are non-refundable after the initial consultation. o Refunds for services that have not yet been rendered are issued at the discretion of Sleep and the City, and a fee to compensate for actual time spent in preparation for providing those services will be deducted from the pre-paid service fee before any refund is considered. Refunds will not be offered for any consultation time that has already been provided. MEDICAL ADVICE o You understand that consultants from Sleep and the City are not medical professionals and will not advise you on medical conditions or make medical diagnoses. You also understand that your child's sleep patterns or difficulty sleeping may be symptomatic of a condition for which medical intervention or medical treatment is advised. o If you have any reason to believe that your child's sleep difficulties may be related to a medical condition or that your child has health concerns that may be adversely affected by our work together, it is advisable to consult with your child's doctor prior to implementing a sleep plan. You are solely responsible for discussing any possible medical conditions with your doctor or other health professional. o You hereby acknowledge that you have accurately and correctly disclosed all known medical issues and specified any medical problems that could have an impact on our work together. To the extent permitted by law, you will not hold Sleep and the City, LLC or any employees responsible for any health complications you experience that are outside of our control. o If a medical problem appears or persists, do not disregard or delay seeking medical advice from your personal physician or other qualified healthcare provider. CONFIDENTIALITY o We will keep the personal information you provide through the course of our work together confidential, unless we are required by law or a court order to disclose it. SATC may use conversations via text for promotional use, however names, phone numbers or any information disclosing your identify will not be included; please contact Lauren if you wish not to participate. By working with SATC you are automatically enrolled in our weekly newsletter; you may choose to opt-out at any time. o Entire Agreement: This letter reflects the entire understanding between us, and supersedes any previous agreements. o Severability: If any provision of this agreement is found invalid or unenforceable, it shall not affect the enforceability of any other provision in this agreement. Choice of Law: This agreement shall be governed by and enforced in accordance with the laws of the State of Oregon. INSURANCE & ENDORSEMENTS o Sleep & the City currently does not accept insurance. You may submit our invoices to your insurance company, but we cannot guarantee reimbursement for our fees or for expenses you may incur for the coaching sessions. o No Endorsements: During the course of our work together, Sleep & the City may discuss, mention, or educate you about different products, services, or professionals. We do not endorse or guarantee the safety or efficacy of any specific product, service, or professional that we mention. We simply provide you with information, resources, and options, and encourage you to assess the information we share and determine for yourself whether it is appropriate for you. To the extent permitted by law, you will not hold Sleep and the City, LCC or our practitioners responsible for any negative outcomes resulting from your acquisition or use of these products or services. WAIVER OF LIABILITY o By entering into this agreement, you understand that your and your family’s use of the services, programs, and classes offered by Sleep and the City, LLC are voluntary, and that injuries, accidents, or other complications may result from participation. You acknowledge and agree that it is your responsibility to follow instructions for any service provided or purchase you make, and to seek help from Sleep and the City, LLC if you have any questions. o Sleep and the City, LLC expressly disclaims any and all warranties, whether statutory, express or implied. You knowingly and voluntarily agree, on behalf of yourself, your successors and your assigns, to waive and release Sleep and the City, LLC, its employees and representatives from any and all claims of liability, loss, damage, or injury caused by information provided to the client. AGREEMENT & ACCEPTANCE Please acknowledge your agreement and understanding of these terms by typing your name below. We look forward to working with you!